FAQ

GENERAL

What is SavisEarn Global?

SavisEarn Global is a new cutting-edge web platform or marketplace that allows users to enjoy a quick reach help through service between service buyers and service helpers.



WHY SHOULD I USE THIS PLATFORM?

You need to use this platform for undoubted purposes, reasons are because with just one click on the site it saves you the offline stress of searching for a service helper when an urgent need arises to solve a particular problem, it is easily accessible to use anytime, anywhere to locate high ethical professional standard of service personnel you need for your task, and lastly, you earn money for your proudly service through the platform.



WHY SHOULD I BOOK FOR A SERVICE ON THIS PLATFORM?

SavisEarn Global is a platform where you meet not just service helpers but service experts in areas of their professions but abide on the platform of SavisEarn Global to sell their skills or services to concerned individuals who are in most need of it.



HOW DOES THE SITE OPERATE?

The site is user user-friendly and public domain system where you can get professional service helpers in different endeavors of specializations anywhere at any time. As service buyers who need help with a job, you simply visit the site to look for the category of service, search for a service helper, and decide the one suitable for your job based on their profile and reviews within your location. If you search one out, initiate a conversation with the service seller/helper based on the job, and book the service helper as you will automatically land on the payment page, make your payment, and save the payment receipt on your device, kindly wait for the service helper for at least one hour to show up at your given address. It will take 72 business hours after the service for the service helper to receive the earnings at service delivery.



Does it cost money to own an account on the platform?

Registering on the SavisEarn global platform is absolutely free; you don’t have to pay money to own an account.



HOW TO CONNECT WITH SUPPORT TEAM?

Our support team is always at service to serve and attain to whatever help you may seek for, Simply write to the support team via email support@savisearn.com




FOR SELLERS


I CAN RENDER MULTIPLE SERVICES CAN I POST MULTIPLE GIGS?

Any service helper who can render help In different categories of services is entitled to create multiple gigs on the platform but must ensure a high level of professionalism in all.



CAN I CREATE MULTIPLE ACCOUNTS FOR MULTIPLE GIGS?

No user is allowed to own more than one account; you can create multiple gigs using only a single account. Anyone suspected of owning multiple accounts will be restricted or banned.



HOW MANY GIGS CAN I CREATE?

The maximum number of gigs to be created is five (5) gigs.



HOW CAN I GET MORE CLIENTS TO BOOK ME FOR SERVICES?

  1. Set a standard profile and pay very good attention to your gigs, place eye-catching photos of the service you are rendering, write a catchy title of your service, describe your service short and easy to understand, choose a category that matches your service, set your price for service choosing from the two option of either hourly charge or charge park which can still be marked as negotiable, set your time available for work and fill out all the necessary fields in the gig page including creating commonly asked questions for your client and answer the questions.
  2. Always be active online when you receive notifications, be active and quick to respond to messages from prospective clients who may be texting in need of your service,
  3. Be truthful with yourself and your service. Give your best to your clients; don’t mix your professionalism with deceit and cheating.
  4. Give a professional and satisfying service to your client for it will guarantee you a higher chance for the client to book you again or refer you to other people.
  5. Making customer reviews and ratings your priority: You have a higher chance and edge to receive more bookings from prospective clients having positive feedback and high ratings from your previous customers. So always ask your client to leave feedback and ratings about their experience with you for this will help you to attract more prospective clients to your gig page.



CAN I CHANGE MY LOCATION/ADDRESS?

Yes, you can edit your location to your current address or location, to do this, simply go to your account setting and click on edit profile, there you can change your previous location to your new existing location.



WHAT ARE THE PROHIBITED GIGS TO BE POSTED?

Every category of gigs listed on the site is permitted to be posted on the site, but SavisEarn prohibits you from posting any categories that are not listed on the sites such as any post that represents, Financial advice, medicine, Religion, Betting or Gambling, Legal adviser, Politics and marketing or selling of any physical product.



CAN I GO WITH A THIRD PARTY TO MY CLIENT LOCATION FOR SAFETY?

SavisEarn will always advise you to relate with a third party of the location where you are going to render a service and also to inform the person when you leave the location. Going with a third party to your client's location should be discussed with your client for approval for if the client permits it then you can go to your client's location with a third party. So going to a client location with a third party is the decision of the client you want to work for.



As a Chef must I be the one to buy the foodstuff?

As a chef buying the foodstuff with your money is not compulsory, it is an agreement between you and the client during interaction. If you are to buy the foodstuff yourself then list the item's price in detail and sum it up including your service charge, before crating an invoice for the client. But if your client is the one to do the buying of food stuffs then you only charge for your service. But it should be what you discuss and agree with your client contacting you for service.



As a cleaner must I go with my cleaning materials to the client's location or should I use the cleaning materials of the client?

As a professional cleaner, you ought to have your personal cleaning materials for your business. But it is a discussion and agreement between you and the client if you are to use your own cleaning materials or the client's materials.



How do I ensure the safety of the property that I am renting out to my client?

SavisEarn is not to be held responsible for any loss or damage of property, you are solemnly responsible for the safety of any of the property you are renting out to a client that is why we advise you to insure your business or properties before using it for business. In addition, in case of loss or damage of property, amicably discuss it with the client for fund replacement or repairs and the replacement/repair funds should be made using the platform as a means of reimbursement. Note: No charges fee is attached to every reimbursed fund.



HOW TO ADD YOUR WITHDRAWAL DETAILS ON SAVISEARN?

In order to withdraw your service earnings or refunds, Go to your account settings, click on the withdrawal icon, and fill In your withdrawal details by adding either your Paypal email address, Payoneer Payee ID, and bank details then click on add.



AM I SUBJECT TO PAY TAX?

As a service helper on this platform, it is your sole responsibility to pay your pay tax, you ought to comply with your local tax regulations because it is your responsibility.




FOR BUYERS

WHAT DO I EXPECT FROM A SERVICE HELPER?

You are entitled to expect and enjoy high professional standards of services delivered on a platter of high-quality efficiency to perform your tasks.



HOW CAN I BOOK FOR A SERVICE HELPER?

Booking a service helper on this platform is as simple as writing your name out, first selecting the category of service you need help with, clicking on the search button and typing in your location to check available service helpers in your location, scrolling through the advert of the service helper available in your location, look for your choice of service helper by checking their profile and previous customer feedback and rating. Having found one of your choice check out the service helper by clicking on the contact button, discuss your service need with the seller using the internal chat, by agreeing to the terms, create an invoice, or ask the service helper to create the invoice, accept the invoice and you will automatically be taken to the checkout page where you make your payment on the platform, save your payment receipt on your device. Sit back and patiently wait for the arrival of your service helper for at least thirty minutes. After the execution of the service kindly confirm the task completed/delivered and give your feedback and rating. Note: if after three days of service execution, you do not confirm completion of the task the system will automatically mark it completed for you.



CAN I COMMUNICATE WITH THE SERVICE HELPER?

The existence of the internal chat enables you to communicate with the service helper for questions and answers and reach a platter of agreement for the service. So it is acceptable to communicate with the service helper using the internal chat to ask every necessary question and receive answers.



WHAT HAPPENS IF A SERVICE HELPER CANCELS THE BOOKING AFTER PAYMENT?

In most cases when such occurs but it's rare to occur, SavisEarn still recognizes your money as valid in case such a scenario showcases, your money will be refunded fully or you book another service helper equivalent to the price of service with the amount you paid for the previous service helper. Note that the management charge is non-refundable.



HOW SHOULD I PAY FOR MY SERVICE?

You make payment to the service helper in advance before service execution. Every payment is carried out on the platform where you make payment using the listed payment method available. All payments are carried out on the platform, it is prohibited to make payments outside the platform. If you are asked to make a payment outside the platform kindly report immediately to our customer support here support@savisearn.com




WHAT IS RATING/REVIEW?

Customer reviews and ratings are not compulsory ideas but it is necessary to provide your sincere feedback about a seller's level of professionalism and excellence in service, Also your feedback and rating help to recommend the service helper to other prospective clients who might be in need of the same service. So we recommend you give your feedback about a service helper after service. Positive and negative feedback is accepted about your experience with a service helper.



HOW CAN I CREATE A CUSTOM OFFER?

A custom is a separate gig you want to create for your client different from your sample gig,


Go to your seller dashboard, and click on the custom gig, It will take you to a page where you will fill in the details of the gig you want to create, fill in the details of the gig such as the gig title, the gig category, the gig price, the gig delivery date, the gig requirement and photo sample for the gig, then click on save to continue. Copy the gig link and send it to your client using the internal message chat. You can equally share your gig on social media and with friends using the custom gig link.